pofenze.com is operated by HONG KONG FLY CO., LIMITED, which is responsible for payment collection and order processing. POFENZE is a brand owned by Guangzhou Bailan Electronic Technology Co., Ltd. and used by HONG KONG FLY CO., LIMITED under authorization. When you place an order on pofenze.com, your payment may be processed by HONG KONG FLY CO., LIMITED or our authorized payment service provider. Your bank or payment statement may show HONG KONG FLY CO., LIMITED. For any questions about payments, billing, refunds, or orders, please contact service@pofenze.com.

1. Accepted Payment Methods

We accept the following payment methods: Credit/Debit Cards (Visa, Mastercard, etc.), PayPal, and other digital payment methods (e.g., USDC).

2. Currency & Exchange Rates

Transactions in the US market are settled in US dollars. Transactions in the Canadian market are settled in CAD. For payments in other currencies, the amount will be converted at the current exchange rate, and additional bank fees may apply.

3. Payment Security

All payments are processed through PCI-DSS-compliant gateways with SSL encryption.

We do not store your full credit card details on our servers.

4. Order Processing

You will receive an order confirmation email upon successful payment.

Payment verification may take 1-3 business days.

Orders will only be processed and shipped after payment is confirmed.

5. Pricing & Taxes

Product prices are displayed before taxes.

Final checkout amount includes applicable sales tax/VAT.

International customers may be subject to customs/duties (paid by buyer).

6. Failed & Pending Payments

If your payment fails, please verify your payment details or try an alternative method.

7. Refunds & Disputes

Approved refunds will be issued within 7 business days to the original payment method.

For bank transfers, proof of original payment may be required.

Payment disputes must be reported within 7 days of the transaction by contacting service@pofenze.com.

8. Fraud Prevention

We reserve the right to:

• Cancel suspicious transactions
• Request additional identity verification
• Refuse service for repeated payment failures

By completing your purchase, you agree to our [Payment Terms] and [Refund Policy].