Shipping Policy – POFENZE

service@pofenze.com

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Shipping Policy

Shipping Policy

As a fast developed e-commerce corporation, and to give customers a better online shopping experience, POFENZE has established 5 warehouses in the USA，and provides Free Shipping service in the whole united states except for states of HI; PR; AK; APO; GU; APO/FPO/AE; VI; FM; MP.

5 Warehouses Shipping Address listed as follow:
Warehouse Address #01: 10395 Nobel Court, Jurupa Valley, CA 91752 USA.
Warehouse Address #02: 10740 Banana Ave, Fontana, CA 92337 USA.
Warehouse Address #03: 270 E Central Ave, San Bernardino, CA 92408 USA.
Warehouse Address #04: 49 6th St. East Brunswick, NJ 08816 USA
Warehouse Address #05: 1950 River Rd., Burlington, NJ 08016 USA

Note: Shipping from the warehouse nearest to the shipping address to shorten delivery time. In order to improve our customer shopping experience, we promise NO ADDITIONAL CHARGES.

Shipping Methods and Shipping Time:
Shipping Methods Working Time Delivery Time
FEDEX Ground Mon. to Fri. 5 - 8 Days

Delivery to States（A - Z）:
Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Lousiana, Maine,Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska,Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North, Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.

Note 1: If you purchase a pre-sale product, The order will be shipped within 1-2 working days when it is in stock.

Note 2: Shipment dates on all orders are estimated, delay may happen cause of force majeure, natural disasters, inclement weather, war, public holidays, and others out of our control factors.

If you have any questions, please feel free contact us to get the latest info:service@POFENZE.com

Terms & Conditions Effective Date: 2025.3 By using POFENZE, you ("Customer," "User," or "You") agree to comply with and be bound by the following Terms & Conditions ("T&C"). If you do not agree, please do not use the Platform. 1. General Terms 1.1 Eligibility You must be at least 18 years old or the legal age of majority in your jurisdiction to purchase products.By placing an order, you confirm that all provided information is accurate. 1.2 Account Registration You may need to create an account to make purchases.You are responsible for maintaining the confidentiality of your login credentials. 1.3 Modifications to T&C We reserve the right to update these terms at any time. Continued use of the Platform constitutes acceptance of changes. 2. Orders & Pricing 2.1 Order Acceptance Your order is an offer to purchase, which we may accept or decline (e.g., due to stock issues, pricing errors).A confirmation email does not guarantee order fulfillment. 2.2 Pricing & Currency Prices are displayed in USD and are subject to change without prior notice.Additional customs duties, taxes, or import fees are the Customer’s responsibility. 2.3 Payment Methods We accept: Credit/Debit Cards (Visa, Mastercard, etc.),PayPal,Other digital payment methods (e.g., Alipay, Apple Pay).Chargebacks or fraudulent payments may result in order cancellation and account suspension. 3. Shipping & Delivery 3.1 Processing & Shipping Times Orders are processed within 4 business days.International shipping times vary by destination (typically 7-30 business days). 3.2 Shipping Costs & Tracking Shipping fees are calculated at checkout.Tracking information will be provided via email or other means. 3.3 Customs & Import Duties You are responsible for all customs fees, taxes, or import duties.Refused shipments due to unpaid duties will be considered abandoned, and no refund will be issued. 4. Returns, Refunds & Warranty 4.1 Return Policy 30-Day Return Window: Unused, unopened items in original packaging may be returned for a refund (excluding shipping costs).Defective/Damaged Items: Must be reported within 7 days of delivery for replacement/refund. 4.2 Refund Process Refunds are issued to the original payment method within 7 business days after return inspection.Store credit may be offered at our discretion. 4.3 One Year Limited Warranty Covered: Manufacturing defects under normal use. Not Covered: Damage from misuse, accidents, or unauthorized modifications. Wear-and-tear items (e.g., brake pads, filters). Warranty Claims: Contact customer support with proof of purchase and issue description. 5. Intellectual Property All content (logos, product images, descriptions) is owned by POFENZE and protected by copyright laws.Unauthorized use, reproduction, or resale of proprietary content is prohibited. 6. Limitation of Liability We are not liable for:Indirect, incidental, or consequential damages.Shipping delays due to customs, natural disasters, or carrier issues. Maximum liability is limited to the purchase price of the product. 7. Dispute Resolution & Governing Law 7.1 Dispute Resolution Step 1: Contact customer support for resolution. Step 2: If unresolved, disputes may be submitted to [Arbitration/Mediation Body]. 7.2 Governing Law These T&C are governed by the laws of China. 8. Contact Information For questions or concerns, contact: 📧 Email:pofenze2025@gmail.com 🌐 Website: www.pofenze.com