This website, pofenze.com, is operated by HONG KONG FLY CO., LIMITED. Throughout the site, the terms “we”, “us”, and “our” refer to HONG KONG FLY CO., LIMITED.POFENZE is a brand owned by Guangzhou Bailan Electronic Technology Co., Ltd. HONG KONG FLY CO., LIMITED is authorized by Guangzhou Bailan Electronic Technology Co., Ltd. to operate pofenze.com and sell products under the Pofenze brand. By visiting our site and/or purchasing products from us, you engage in our “Service” and agree to be bound by these Terms of Service.

1. General Terms

1.1 Eligibility

You must be at least 18 years old or the legal age of majority in your jurisdiction to purchase products. By placing an order, you confirm that all provided information is accurate.

1.2 Account Registration

You may need to create an account to make purchases. You are responsible for maintaining the confidentiality of your login credentials.

1.3 Modifications to T&C

We reserve the right to update these terms at any time. Continued use of the Platform constitutes acceptance of changes.

2. Orders & Pricing

2.1 Order Acceptance

Your order is an offer to purchase, which we may accept or decline (e.g., due to stock issues, pricing errors). A confirmation email does not guarantee order fulfillment.

2.2 Pricing & Currency

Prices in the U.S. market are displayed in US dollars. Prices in the Canadian market are displayed in CAD. Additional customs duties, taxes, or import fees are the Customer’s responsibility.

2.3 Payment Methods

We accept: Credit/Debit Cards (Visa, Mastercard, etc.), PayPal, and other digital payment methods (e.g., USDC). Chargebacks or fraudulent payments may result in order cancellation and account suspension.

3. Shipping & Delivery

3.1 Processing & Shipping Times

Orders are processed within the next business days. Domestic shipping within the US takes about 3-5 days. Shipping within Canada takes approximately 5-10 days.

3.2 Shipping Costs & Tracking

Free shipping & delivery. No shipping fees required. Tracking information will be provided via email or other means.

3.3 Customs & Import Duties

For customized orders of certain products, international shipping will be applied. You may be responsible for relevant customs fees, taxes, or import duties. Packages refused due to unpaid tariffs will be treated as abandoned items, and no refund will be issued.

4. Returns, Refunds & Warranty

4.1 Return Policy

30-Day Return Window: Unused, unopened items in original packaging may be returned for a refund.Defective/Damaged Items: Must be reported within 7 days of delivery for replacement/refund.

4.2 Refund Process

Refunds are issued to the original payment method within 7 business days after return inspection.

4.3 One-Year Limited Warranty

Covered: Manufacturing defects under normal use.

Not Covered:

• Damage from misuse, accidents, or unauthorized modifications.
• Wear-and-tear items (e.g., brake pads, filters).
• Warranty Claims: Contact customer support with proof of purchase and issue description.

5. Intellectual Property

All content (logos, product images, descriptions) is owned by POFENZE and protected by copyright laws. Unauthorized use, reproduction, or resale of proprietary content is prohibited.

6. Limitation of Liability

We are not liable for: Indirect, incidental, or consequential damages. Shipping delays due to customs, natural disasters, or carrier issues.

Maximum liability is limited to the purchase price of the product.

7. Dispute Resolution & Governing Law

7.1 Dispute Resolution

Step 1: Contact customer support for resolution.

Step 2: If unresolved, disputes may be submitted to [Arbitration/Mediation Body].

7.2 Governing Law

cross-border sales, shipments, and supply of goods may be subject to applicable sanctions, export controls, customs, and trade compliance laws. Where required, we will comply with applicable U.S. and Hong Kong legal and regulatory requirements.

8. Contact Information

For questions or concerns, contact:

📧 Email: service@pofenze.com

🌐 Website: www.pofenze.com

  Effective Date: 2025.8.18