✅Accepted Reasons for Returns:
Changed your mind? Unused, unopened items in original packaging within 30 days of delivery.
Defective/Damaged? Report within 7 days of delivery with photo/video proof.
Wrong item shipped? Notify us within 14 days for a replacement or refund.
Common Reasons for Returns:
1. 30 days unconditional money back guarantee for unopened or unused items
If you do not want the item for any reason within 30 days of receiving it, you can also contact us to request a return and refund. Please note that in this case, return shipping costs are the responsibility of the customer and are non-refundable. The item must be in its original packaging and unused or unopened in order to receive a refund.
2. Defective or damaged products
If you receive a defective product or one that was damaged during shipping, please follow these steps:
2.1. Please contact our customer service@pofenze.com and provide photos or videos of the defective item within 7 days;
2.2. after our inspection, we can give you a full refund or resend you a new item.
3. Incorrect or incompatible products
If you receive an item that is completely different from the one you ordered, or if you receive an item that is incompatible with your device (the item is incorrectly described on our website), please follow the steps below:
3.1. please contact us at service@pofenze.com and provide the following proof within 7 days: photos or videos of the incorrect item; photos or videos of the problem with that item;
3.2. Upon verification, we will provide a return shipping label. Upon receipt of the product, we will issue a full refund or exchange.
4. Non-receipt of items
4.1. The package tracking information shows that it has been delivered, but you have not received it yet. We will contact the sender and track the package. If we can't find it, we will send you a new item or refund you.
4.2. There is no tracking information and you have not received the item within 7 days. Please contact our customer service@pofenze.com for assistance.
5. Items with missing accessories
If you receive a product that is missing accessories,Please contact our customer service@pofenze.com will help you get the parts.
6. Purchasing the wrong product
If you accidentally purchased the wrong product, you can contact us to return it, but 30% of the return shipping and restocking fee will be deducted from your refund.
7. Don't like
If the product does not meet your expectations, please feel free to contact us to return it. Please note that a 30% restocking and return shipping fee will be deducted from your refund.
❌ Non-Returnable Items:
Opened or used products (unless defective).
Custom-made or personalized items.
Digital downloads or gift cards.
Items damaged due to misuse or improper installation.
2. Return Process
Step 1: Request a Return
Contact [Customer Support] at service@pofenze.com with:
Order number
Product name & reason for return
Photo/video proof (if defective)
Step 2: Return Authorization (RMA)
We will provide a Return Merchandise Authorization (RMA) number and return instructions.No returns accepted without an RMA number.
Step 3: Ship the Item Back
Pack the item securely in its original packaging.Include all accessories, manuals, and free gifts.Ship to the provided return address using a trackable service.
⚠️ Important:
You are responsible for return shipping costs unless the return is due to our error.
We recommend insured shipping—we are not liable for lost return packages.
3. Refund Process
Once received, we will inspect the item within 4 business days.If approved, your refund will be processed to the original payment method within 7 business days.Store credit or exchange options may be offered at our discretion.
💡 Note:
Refunds may take 5-10 business days to reflect in your account (varies by bank/payment provider).
Original shipping fees are non-refundable unless the return is due to our mistake.
4. Exchanges
Want a different size/color/model?
Return the original item first (following the return process).
Place a new order for the replacement.
5. Warranty Claims
Products covered under manufacturer’s warranty (1-year limited warranty) must follow the warranty process.
Contact us for warranty support with:
Proof of purchase
Description of the issue
Photo/video evidence
6. International Returns
🌍 For Cross-Border Returns:
You are responsible for customs fees, duties, and return shipping costs.
Refused/abandoned returns due to unpaid customs fees will not be refunded.
Free standard shipping on all orders.
Comes with a 1-year factory warranty and lifelong customer service support. Installation instructions are included.Please feel free to contact us with any questions or concerns.
Product Information:
Brand:POFENZE
Item Weight:100 Pounds
Model:Rear Bumper
Material:Low Carbon Steel
Finish Type:Textured Black Powder
Dimensions:57.87 x 53.53 x 32.14 inches
Package Includes:
1 x Roof Rack
Hardware Kit & Instructions
Fitment:Roof heavy duty rack compatible with 2007-2018 Jeep Wrangler JK Unlimited 4 Doors Only
Durable: Crafted from black powder-coated Carbon Steel, it provides waterproof protection and resistance to rust and corrosion, ensuring lasting performance in harsh weather conditions.
Capacity:Heavy-duty roof racks (300 lb capacity) improve weight distribution for secure transport of various outdoor gear like bikes, skis, and camping equipment.
Installation:Complete kit includes all required hardware, tools, pre-labeled components, and clear visual instructions for quick 10-minute setup. Please Verify vehicle compatibility (year, make, model) before purchase.
Service: Our roof rack crossbars come with a 1-year warranty and lifetime technical support. Our team is always here to help – contact us anytime through your preferred channel for quick solutions.
Our Jeep Wrangler JK roof rack is specifically designed to fit 2007-2018 models, ensuring a seamless installation process. Because the rack is compatible with both basket hard tops and four-door configurations, you don’t have to worry about compatibility issues. The carbon steel construction makes it durable, so it can handle all your outdoor adventures.
But what sets this roof rack apart is its inclusion of two ladders and four powerful LED lights. These features make it easy to access the top of your Jeep and improve visibility during nighttime activities. So whether you’re camping or traveling long distances, this rack has everything you need to stay safe and organized.
Because we understand that not everyone is a mechanic, our roof rack comes with an easy-to-follow installation guide. And because the rack is powder-coated, maintenance is minimal—you just need to wipe it down occasionally. This means more time enjoying your Jeep and less time worrying about upkeep.
Our Jeep Wrangler JK roof rack is specifically designed to fit 2007-2018 models, ensuring a seamless installation process. Because the rack is compatible with both basket hard tops and four-door configurations, you don’t have to worry about compatibility issues. The carbon steel construction makes it durable, so it can handle all your outdoor adventures.
But what sets this roof rack apart is its inclusion of two ladders and four powerful LED lights. These features make it easy to access the top of your Jeep and improve visibility during nighttime activities. So whether you’re camping or traveling long distances, this rack has everything you need to stay safe and organized.
Because we understand that not everyone is a mechanic, our roof rack comes with an easy-to-follow installation guide. And because the rack is powder-coated, maintenance is minimal—you just need to wipe it down occasionally. This means more time enjoying your Jeep and less time worrying about upkeep.
Our Jeep Wrangler JK roof rack is specifically designed to fit 2007-2018 models, ensuring a seamless installation process. Because the rack is compatible with both basket hard tops and four-door configurations, you don’t have to worry about compatibility issues. The carbon steel construction makes it durable, so it can handle all your outdoor adventures.
But what sets this roof rack apart is its inclusion of two ladders and four powerful LED lights. These features make it easy to access the top of your Jeep and improve visibility during nighttime activities. So whether you’re camping or traveling long distances, this rack has everything you need to stay safe and organized.
Because we understand that not everyone is a mechanic, our roof rack comes with an easy-to-follow installation guide. And because the rack is powder-coated, maintenance is minimal—you just need to wipe it down occasionally. This means more time enjoying your Jeep and less time worrying about upkeep.
When it comes to rugged adventures, the jeep wrangler jk roof rack stands out because of its heavy-duty construction. Made from high-quality materials, this roof rack can handle tough terrains and heavy loads without compromising on strength. So whether you're carrying camping gear or extra luggage, you know your equipment is secure.
This roof rack isn’t just about durability; it also offers convenience through integrated features like a sturdy ladder and four bright LED lights. Because of these additions, climbing onto the roof becomes easier, and night visibility improves significantly. But what makes it even better is how all these components work together seamlessly to enhance your driving experience.
Designed specifically for Jeep Wrangler JK models from 2007 to 2018, this roof rack ensures compatibility and ease of installation. Because it fits perfectly on your vehicle, you won't face any issues during setup. So if you're looking for an upgrade that combines style, functionality, and simplicity, this roof rack is the perfect choice.
Shipping:
As a fast developed e-commerce corporation, and to give customers a better online shopping experience, POFENZE has established 5 warehouses in the USA,and provides Free Shipping service in the whole united states except for states of HI; PR; AK; APO; GU; APO/FPO/AE; VI; FM; MP.
Note: Shipping from the warehouse nearest to the shipping address to shorten delivery time. In order to improve our customer shopping experience, we promise NO ADDITIONAL CHARGES.
Shipping Methods and Shipping Time:
FEDEX Ground----Mon. to Fri. 3 - 7 Days
Delivery to States(A - Z):
Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Lousiana, Maine,Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska,Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North, Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.
Note 1: If you purchase a pre-sale product, The order will be shipped within 1-2 working days when it is in stock.
Note 2: Shipment dates on all orders are estimated, delay may happen cause of force majeure, natural disasters, inclement weather, war, public holidays, and others out of our control factors.
If you have any questions, please feel free contact us to get the latest info:pofenze2025@gmail.com
How to Return an Item
1. Leave your Comments to service:pofenze2025@gmail.com
2. Receive Return Authorization: We'll send you a Return Authorization along with a FedEx shipping label to get the product back to us.
3. Ship It Back:Please pack the product in the original package in the same condition that you received it.
4. Receive Refund or Replacement: Once the product is received, we'll issue your refund within 48 hours.
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